Terms and Conditions

Last updated: September 14, 2024

Please read these terms and conditions carefully before using my services or engaging in any project with muso.sk.

Interpretation and Definitions

Definitions

For the purposes of these Terms and Conditions:

  • Company (referred to as “the Company”, “We”, “Us” or “Our”) refers to Roman Kováč, operating under muso.sk.
  • Client (referred to as “You”, “Client”, or “User”) refers to the individual or legal entity engaging with Us for services or projects.
  • Project refers to the scope of work as outlined in the proposal, quote, or written agreement between the Company and the Client.
  • Service refers to all services provided by the Company, including but not limited to web development, IT consulting, automation, training, and software development.
  • Basecamp refers to the project management tool that will be used exclusively for project communication.
  • Urgent Communication refers to communication via phone or messaging apps, and it is only permitted in critical situations where immediate attention is required.

Acknowledgment

By engaging with our services, You agree to comply with these Terms and Conditions. These Terms and Conditions outline the rights and responsibilities of both the Client and the Company regarding the use of services.

You agree that all communication during the project will be conducted via Basecamp unless an urgent matter arises, which will then be handled via phone or other messaging apps. Lack of proper communication or availability on Basecamp will result in project delays and possible price increases.

Client Responsibilities

Communication & Availability

  • The Client must maintain consistent communication on Basecamp. Failure to do so may result in project delays.
  • Urgent issues should be communicated through phone or messaging apps only in critical circumstances.
  • Clients are expected to provide timely feedback, content, and task details required for the successful completion of the Project.

Timely Delivery of Information

  • The Client must provide all necessary materials (e.g., content, design assets, task briefs) on time to avoid project delays.
  • Delays caused by insufficient information or incomplete feedback will lead to additional charges or extended timelines.

Knowledge Requirements

  • The Client is expected to have a basic understanding of the technology and processes relevant to the Project. If the Client is unable to contribute effectively due to a lack of knowledge, additional training services will be offered at an extra cost.
  • Any “brain-free” lack of understanding regarding IT, software, or development that affects project progress will require the purchase of training packages or additional consultation.

Professional Behavior & Netiquette

  • The Client must engage with professionalism and respect in all communications, especially on Basecamp. Any failure to adhere to basic netiquette, such as rude behavior or excessive delays in responses, may result in the termination of the project.
  • All feedback and instructions must be clear, structured, and provided in a timely manner.

Payment Terms

Invoicing & Payment Deadlines

  • Payment must be made in accordance with the agreed pricing structure (e.g., per milestone, hourly rate). All payments are due within the timeline specified in the invoice (usually within 14 days of the invoice date).
  • Late payments may result in suspension of services and additional fees. Services will only resume after the outstanding payments are settled.

Initial Payment

  • A non-refundable deposit of 30% of the project’s estimated cost is required before any work begins. This deposit secures your spot in the project queue.
  • If the Client delays the start of the Project or causes significant delays, this deposit will be forfeit if the project is not completed within 90 days from the original start date.

Changes to Scope

  • Any significant changes to the agreed-upon Project scope will require a written agreement and may result in additional fees and/or extended deadlines.
  • If additional features, tasks, or services are requested beyond the initial scope, these will be billed separately at the agreed hourly rate of €30.

Termination

We reserve the right to terminate or suspend services immediately without prior notice if the Client violates these terms, including but not limited to non-payment, lack of communication, or failure to follow netiquette.

Upon termination, all services will cease immediately, and any outstanding fees must be settled.

Limitation of Liability

  • We are not responsible for delays, project issues, or failures caused by the Client’s lack of cooperation, inadequate knowledge, or delays in communication.
  • Our liability is limited to the total amount paid by the Client for the Service. In no event shall the Company be liable for indirect, incidental, or consequential damages (such as loss of data, loss of business, etc.).

Intellectual Property

  • All code, designs, and materials created by the Company during the project remain the property of the Company until full payment has been received.
  • Once payment is completed, ownership of the final deliverables will transfer to the Client unless otherwise specified.

Disputes and Resolution

If any disputes arise, both parties agree to first attempt to resolve the matter informally through communication. Should this fail, the laws of Slovakia will govern any formal disputes.

Changes to These Terms and Conditions

We reserve the right to modify these Terms at any time. Clients will be notified of any significant changes, and continued use of services will be considered acceptance of the updated terms.

If you have any questions regarding these Terms and Conditions, please contact me or message through the Basecamp platform.